The TIDE launches 24-hour telephone hotline

On Monday, March 10, 2008, Hampton Roads Transit launched a 24-hour telephone hotline, 1-877-456-TIDE (8433) for The Tide light rail project.

Because we know how important it is for you to have readily available and accessible information, we established the hotline to keep impacted members of the community informed during the construction phase of The Tide light rail system. Other sources of information currently available to the general public and businesses include Public Outreach Coordinators, informational meetings, ridethetide.com, e-newsletters, major traffic alerts, and the Tide on Granby outreach office.

A primary goal of The Tide public outreach program is to provide access to light rail information, particularly to those directly impacted by construction, and to raise awareness of light rail operations, safety, and its benefits – the 24-hour hotline will help accomplish this effort. Here’s how it works. Call the toll-free number any time of day to be connected to a live operator. The hotline operator will record your question, comment or concern and immediately send an email directly to the designated project staff 24 hours a day, 7 days a week.

During regular business hours, 9 AM to 5 PM, we encourage you to continue to contact your Public Outreach Coordinators through the HRT Customer Service number: 757-222-6000. If a question or situation arises after hours, please call The Tide information hotline at 1-877-456-TIDE (8433). As always, in the case of an emergency, dial 911.